Lake Norman · Charlotte · Cornelius · Davidson · Mooresville

Lake Norman's premier disaster reconstruction firm.

When water, fire, or storm tears through the home you built your life around, you don't need a cleanup crew that hands you off and goes quiet. You need one elite, licensed team — from the first hour of extraction to the final architectural detail of your rebuild.

Call the 24/7 Response Line See How We Work
24/7
Always answered. Rapid dispatch, day or night.
One Team
Mitigation through full architectural rebuild.
100%
In-house labor. Never sub-contracted out.
Real-Time
Live claim, line-item & timeline transparency.

Just had a disaster? Start here.

Take a breath. We'll take it from here.

Water, fire, storm, a fallen tree, or mold — the first hour matters most. A few right moves protect your family, limit the damage, and strengthen your claim. Here's exactly what to do — then call us any hour and we'll already be moving.

Call 24/7 — (704) 800-7676

Answered day or night across Lake Norman & Charlotte.

Safety comes first. If there's fire, a smell of gas, downed power lines, or any structural danger, get everyone out and call 911 before anything else. Property can be rebuilt — only start the steps below once you're safe.

Your first 60 minutes

01
Get safe

People and pets first. If there’s fire, gas, or a live wire, get out and call 911.

02
Stop the source

Only if it’s safe — water at the main, power at the breaker. Never enter standing water near electricity.

03
Document it

Photos and video of everything, wide then close, before you move or throw anything away.

04
Call Rapid

We dispatch 24/7, tarp and board-up, and start drying immediately to stop the damage spreading.

What to do for your type of damage

Water & Flood

  • ›Shut off the water source if you can reach it safely.
  • ›Lift furniture and valuables off wet floors.
  • ›Stay out of standing water near outlets or panels.
Full first-hour checklist
  • ›Mold can begin in 24–48 hours — call for extraction fast.
  • ›Move rugs, electronics, and documents to a dry area.
  • ›Don’t use a household vacuum to remove water.
  • ›Photograph water levels and damaged contents before moving them.
  • ›Note the cause (supply line, appliance, roof, flood) for your claim.
  • ›Don’t wait for the adjuster to begin drying — mitigation is your duty under most policies.
We handle it: rapid extraction & certified structural drying

Fire & Smoke

  • ›Don’t re-enter until the fire department clears the structure.
  • ›Don’t wipe soot — it can set permanent stains.
  • ›Once cleared, secure valuables and ventilate if it’s safe.
Full first-hour checklist
  • ›Don’t run the HVAC — it spreads soot through the home.
  • ›Don’t eat food or use medications exposed to heat or smoke.
  • ›Don’t launder smoke-damaged fabrics in a normal machine (sets odor).
  • ›Photograph all damage and list damaged belongings.
  • ›Keep receipts for lodging or clothing — often reimbursable.
We handle it: soot & odor removal → full restoration

Storm & Wind

  • ›Stay clear of downed lines and debris — treat every wire as live.
  • ›Cover broken windows or roof openings only if safe from the ground.
  • ›Photograph the roofline and exterior from the ground.
Full first-hour checklist
  • ›Don’t climb onto a damaged roof — let us assess it.
  • ›Move valuables away from leaks and broken windows.
  • ›Place buckets or towels under active interior leaks.
  • ›Record the date and time the storm hit for your claim.
  • ›Save any insurer or weather alerts you received.
We handle it: emergency tarping & board-up → full rebuild

Fallen Tree

  • ›If the tree hit power lines, stay back and call 911 or your utility.
  • ›Don’t attempt removal near the structure yourself.
  • ›Photograph the impact point and any interior damage.
Full first-hour checklist
  • ›Keep everyone out of rooms beneath or beside the impact until assessed.
  • ›Don’t use electrical in affected areas until inspected.
  • ›Note whether the tree was yours or a neighbor’s (it affects the claim).
  • ›Cover any roof or wall breach only if it’s safe to do so.
We handle it: safe extraction, stabilization & rebuild

Mold

  • ›Don’t disturb or try to clean large mold areas yourself.
  • ›Keep the area closed off and lower the humidity if you can.
  • ›Note any musty smell, discoloration, or recent water issue.
Full first-hour checklist
  • ›Avoid fans or bleach on large growth — it can spread spores.
  • ›Keep anyone with allergies or asthma out of the area.
  • ›Don’t remove materials yourself — it spreads contamination.
  • ›Photograph affected areas and any underlying water source.
  • ›Fix the moisture source — mold returns until it’s corrected.
We handle it: containment, remediation & moisture correction

Not sure which applies, or dealing with more than one? Just call — we’ll walk you through it on the phone and dispatch the right crew.

Three unfair advantages

Built to a standard the franchises can't match.

01

The Elite GC Position

Most restoration companies stop the moment your structure hits "dry," then leave you to hunt for a builder. We are a licensed General Contractor in the Carolinas. We carry your project all the way to high-end architectural reconstruction — finished, not just dried.

02

100% In-House Labor

Your home never gets handed to a rotating cast of strangers. Our own master tradesmen handle both mitigation and reconstruction — which means accountable craftsmanship, faster timelines, and a single team that owns the outcome.

03

State-of-the-Art Transparency

No more wondering what's happening behind your walls. Our Rapid Tracker gives you the same real-time view your project manager has — drying logs, every estimate line item, signed documents, and a live timeline.

The competitor deficit

The standard franchise model vs. the Rapid Restoration standard.

The decision point
Standard Restoration Franchise
The Rapid Restoration Standard

*Comparison reflects common franchise / outsourced-subcontractor operating models across the industry, not any single named company.

Restored to pre-loss condition

We build the full scope of work to return your home to its pre-loss condition — or better.

As your licensed contractor, we document every bit of the damage and build a complete, itemized scope of the repairs your property actually needs. We present that scope clearly to your insurance carrier and stay on top of the process — so the work it takes to truly restore your home is accounted for, and you understand every step.

A scope that misses nothing

We document the damage in detail and itemize every repair needed to bring your property back to its pre-loss condition — not just what's easy to see, but what's behind the walls too.

Everything in the open

You see the same numbers we do — replacement value, depreciation, and your deductible — right in the Rapid Tracker. Nothing buried, nothing padded.

We work directly with your carrier

As your contractor, we communicate with your insurance company about the scope of repairs and keep you posted at every step — so you're never left guessing or chasing answers.

Proof, not promises

Homes we brought back.

A look at real Lake Norman restorations — from the day of the loss to the finished rebuild.

Storm and tree damage to a Mooresville NC bathroom ceiling before restorationBefore
The same Mooresville bathroom fully rebuilt and refinishedAfter
Storm & roof loss
Mooresville · tree-fall through the roof · rebuilt & refinished
Fire-damaged exterior wall of a Davidson NC home with charred framing exposedBefore
The Davidson home reframed and re-sided after fire restorationAfter
Fire & smoke
Davidson · exterior fire · reframed, re-sided & made whole
Water-damaged Cornelius NC powder room stripped to the studs and concrete for dryingBefore
The finished Cornelius powder room with new floor and walls after the rebuildAfter
Water loss
Cornelius · burst supply line · dried out & rebuilt
Dated master bathroom in Huntersville NC before reconstructionBefore
Custom marble walk-in shower after the Huntersville master-bath reconstructionAfter
Master-bath reconstruction
Huntersville · taken from dated to a custom marble shower
★★★★★

I do not hesitate to give them the highest of ratings, especially for damage that resulted from a house fire — skilled in providing a line-by-line, fully itemized estimate that gets a claim approved promptly, and a pleasure to have on-site, overseeing the work until you are made whole again.

Donna · Google review
★★★★★

I had my second water leak in two years and I was dreading the repairs, but this company made the process so smooth. They replaced my flooring and trim and had everything finished in 3 days. The work was top notch and they were much faster than the last company. I wouldn't hesitate to recommend them.

Denise B. · Google review
★★★★★

Call these guys for your fire, storm, or insurance claim and rebuilding needs. Amazing in helping you through the process from beginning to end — reliable and highly skilled in all home repair work.

Russ P. · Google review
★★★★★

They were very knowledgeable, very professional and very timely! I hope we don't have another catastrophe, but if we do, we will likely call them first.

SC Thomas · Google review
Licensed, certified & insured
IICRC Certified Firm
EPA Lead-Safe Certified Firm
Licensed GC
In the Carolinas
Bonded & Insured
General & liability
Locally Owned
Lake Norman based
100% In-House
Never sub-contracted
24/7
Emergency response
<60min
Target on-site response
100%
In-house crews
28+ yrs
Combined trade experience
6
Cities we serve

The people who show up

A small, accountable team — not a call center.

When you call Rapid Restoration, you reach the people who will actually be at your home. The same team that responds at 2am sees your rebuild through to the final walkthrough.

TS

Troy Smith

President

Troy spent 9 years in construction and remodeling before founding Rapid Restoration — because he kept seeing the same thing: families hit by disaster, then handed off, left waiting, and left guessing. He built the company to be the opposite. One team that shows up fast, stays accountable from the first call to the last detail, and treats your home like it's theirs. As a licensed General Contractor in the Carolinas, he makes sure the people who start your project are the same ones who finish it.

RH

Rios Hernandez

Vice President

With 19 years leading restoration and remodeling crews, Rios is the calm hand on the ground when everything feels like chaos. As Vice President, he keeps the work moving and the promises kept — so your project gets the same care and urgency on day thirty that it got in the first hour. For Rios, the job isn't finished until a family is back home and whole.

Rapid Tracker · your claim companion

Every update we see, you see.

From the first emergency call to the final walkthrough, Rapid Tracker is your live companion through the entire claim. See what's done, what's happening today, what's scheduled, and exactly what's needed from you — your carrier — and your HOA. Sign documents in seconds and never wonder where things stand.

Interactive demo — tap the tabs & sign a document below

JOB #LKN-4471 · LIVE
128 Brawley School Rd, Mooresville
Whitfield residence · PM: Marcus Bell · (704) 555-0147
CURRENT PHASE
Estimate & Approval

The services suite

One firm. Extraction to finished architecture.

SVC / 01

Elite Structural Drying

Certified, instrument-guided water mitigation. We map moisture to IICRC standards and dry to spec — protecting the structure and your finishes, not just the surface.

  • —Thermal & meter moisture mapping
  • —LGR dehumidification & controlled airflow
  • —Antimicrobial & mold remediation
SVC / 02

Bespoke Architectural Reconstruction

Where mitigators quit, we begin the rebuild. Full GC reconstruction with finish-carpentry-grade craftsmanship — restoring the home to better than it was, on a single accountable contract.

  • —Design-conscious, high-end finishes
  • —In-house carpentry, tile & millwork
  • —Permitting & code compliance managed
SVC / 03

Large-Loss Commercial Recovery

Scaled, business-continuity-focused recovery for premium commercial property. We move fast to protect operations, manage complex carrier scopes, and rebuild without the franchise hand-offs.

  • —Rapid containment & temporary protection
  • —Large-loss carrier & adjuster coordination
  • —Phased rebuild to minimize downtime

Not an emergency? Request a callback

Prefer we call you?

Tell us what happened and we'll reach out — usually within the hour during business hours. For active emergencies, please call the 24/7 line so we can dispatch immediately.

Emergency? Call (704) 800-7676

The damage already happened. The next call decides everything.

Lines answered 24/7 across Lake Norman, Charlotte, and the surrounding Carolinas.

(704) 800-7676 Explore the Rapid Tracker
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