When disaster strikes, every second matters. Rapid Restoration is here when you need us most — providing the expertise, care, and dependable service it takes to restore your property and get you back to normal.
Same-day inspections available — ask when you call or request yours below.
Licensed, Bonded & Insured in North & South Carolina.
100% Family Owned & Operated.
Proof, not promises
A look at real Lake Norman restorations — from the day of the loss to the finished rebuild.
Before
After
Before
After
Before
After
Before
After★★★★★I do not hesitate to give them the highest of ratings, especially for damage that resulted from a house fire — skilled in providing a line-by-line, fully itemized estimate that gets a claim approved promptly, and a pleasure to have on-site, overseeing the work until you are made whole again.
★★★★★I had my second water leak in two years and I was dreading the repairs, but this company made the process so smooth. They replaced my flooring and trim and had everything finished in 3 days. The work was top notch and they were much faster than the last company. I wouldn't hesitate to recommend them.
★★★★★Call these guys for your fire, storm, or insurance claim and rebuilding needs. Amazing in helping you through the process from beginning to end — reliable and highly skilled in all home repair work.
★★★★★They were very knowledgeable, very professional and very timely! I hope we don't have another catastrophe, but if we do, we will likely call them first.
Where we work
From Lake Norman to Lake Wylie, we're already on the ground near you.
Shaded area shows our service area — pinch or use the +/- buttons to zoom in for detail.
Not sure if you're in range? Just call — if you're anywhere near the Charlotte metro, chances are we're already close by.
What we handle
Four unfair advantages
The moment your property is dry, we don't wait to write anything up — we submit it. Your complete mitigation package and full reconstruction estimate reach your carrier the same day, while most competitors are still waiting on a handoff.
Many restoration companies stop the moment your home is dry and leave you to find your own builder. We're a licensed general contractor — so the same team is with you from the first hour of cleanup through the finished rebuild. Our GC team prepares the estimate and makes the case to your carrier for everything your home needs to be fully restored.
Your home never gets handed to a rotating cast of strangers. Our own master tradesmen handle both mitigation and reconstruction — which means accountable craftsmanship, faster timelines, and a single team that owns the outcome.
No more wondering what's happening behind your walls. Our Rapid Tracker gives you the same real-time view your project manager has — drying logs, every estimate line item, signed documents, and a live timeline.
The Rapid Restoration difference
The moment the cleanup's done, your repair estimate and every supporting document go straight to your adjuster — no handoff to a second department, no lost days. The same two project managers run your job from first extraction to final coat of paint, so nothing gets dropped between “dry” and “done.” Zero delays on our end.
The same claim, on one clock — the day your property is dry, time runs downward ↓
Timeframes reflect firms that separate mitigation and reconstruction into two departments. When one team handles the cleanup and another handles the repairs, the repair estimate your insurance needs can't be started until the first team finishes and passes your job to the second. That step is why the estimate reaches your insurance days later, instead of the day your home is dry — even at the fastest-run companies.
Why most claims stall
Almost every restoration company in our market splits your project in two: a mitigation crew, and then a separate reconstruction team with its own project manager. Best case, the repairs side is looped in the day mitigation wraps. More often, the job sits two to four days before anyone on reconstruction even knows it exists.
From there the clock keeps running. Someone has to reach you, find a date that works for everyone, inspect the property, and only then is the estimate written — each step adding days. Some firms staff a full-time estimator, which speeds the writing itself, but the estimate still can't begin until after the handoff — so it lands days late, never the same day. By the time it reaches your adjuster, the better part of a week — often more — is gone. Every one of those days is a day your claim can't move and a day your home stays broken.
Because we never hand your project off — your estimate is built during mitigation, by the same team — those gaps simply don't exist.
We work with every insurance carrier
It doesn't matter who your insurance is with — we work with every carrier, every day. We document every bit of the damage, build a complete itemized scope, and deal directly with your adjuster so you're not the one stuck translating insurance-speak or chasing down paperwork. You focus on your family. We handle the claim.
Large national insurer or a small regional one — we've worked with them all, and we know how to speak their language so your claim doesn't stall in translation.
We document the damage, itemize every repair — including what's behind the walls — and submit the full scope directly to your adjuster. That's on us, not you.
You see the same numbers we do — replacement value, depreciation, and your deductible — right in the Rapid Tracker. No calling around for updates.
Safety comes first. If there's fire, a smell of gas, downed power lines, or any structural danger, get everyone out and call 911 before anything else. Property can be rebuilt — only start the steps below once you're safe.
People and pets first. If there’s fire, gas, or a live wire, get out and call 911.
Only if it’s safe — water at the main, power at the breaker. Never enter standing water near electricity.
Photos and video of everything, wide then close, before you move or throw anything away.
We dispatch 24/7, tarp and board-up, and start drying immediately to stop the damage spreading.
Not sure which applies, or dealing with more than one? Just call — we’ll walk you through it on the phone and dispatch the right crew.
The people who show up
When you call Rapid Restoration, you reach the people who will actually be at your home. The same team that responds at 2am sees your rebuild through to the final walkthrough.
Troy spent 9 years in construction and remodeling before founding Rapid Restoration — because he kept seeing the same thing: families hit by disaster, then handed off, left waiting, and left guessing. He built the company to be the opposite. One team that shows up fast, stays accountable from the first call to the last detail, and treats your home like it's theirs. As a licensed general contractor in North and South Carolina, he makes sure the people who start your project are the same ones who finish it.
With 19 years leading restoration and remodeling crews, Rios is the calm hand on the ground when everything feels like chaos. As Vice President, he keeps the work moving and the promises kept — so your project gets the same care and urgency on day thirty that it got in the first hour. For Rios, the job isn't finished until a family is back home and whole.
Rapid Tracker · your claim companion
From the first emergency call to the final walkthrough, Rapid Tracker is your live companion through the entire claim. See what's done, what's happening today, what's scheduled, and exactly what's needed from you — your carrier — and your HOA. Sign documents in seconds and never wonder where things stand.
Interactive demo — tap the tabs & sign a document below
Free same-day inspections available
We offer free, no-obligation inspections — often the same day you call. Reach us however's easiest: call now or fill out the quick form below and we'll get back to you fast. For active emergencies, please call the 24/7 line so we can dispatch immediately.
Thanks — we'll be in touch shortly. If this is urgent, please call our 24/7 line.
Vendor Agreement Form
If you're a vendor looking to work with us, please complete the Vendor Agreement Form and a member of our team will be in touch.
Vendor Agreement Form